System Flow
System Flow Guidance
Visual step-by-step: from first contact to delivered vehicle
Online Booking Flow
Customer initiatedCustomer Visits Your Website
Customer finds your workshop at /site/[workshop-id] via search, social, or direct link.
Your public website shows your services, gallery, testimonials, and Google reviews.
Books an Appointment Online
Customer fills in the booking form — name, phone, email, vehicle details, service type, preferred date & time.
Booking appears in your Bookings page with status "Pending".
Workshop Confirms Booking
Staff reviews the booking and marks it as "Confirmed". Customer can see this in their portal.
You can also reschedule or cancel with notes.
Customer Arrives — Check In
On the day, staff clicks "Check In" on the confirmed booking.
This records odometer, fuel level, existing damages, and check-in photos. Customer & vehicle records are auto-created if new.
Job Card Auto-Created
A Job Card is automatically created in "Checked In" status and linked to the booking, customer, and vehicle.
No manual data entry needed — everything flows across.
Flow Complete
Customer booked online → checked in → job card created automatically.
Complete End-to-End Journey
Customer Books Online OR Staff Creates Manually
Booking Confirmed & Vehicle Checked In
Job Card Created Automatically
Vehicle Diagnosed & Quoted
Customer Approves Quotation Digitally
Parts Ordered If Needed
Repairs Carried Out with Progress Log
Quality Check Passed
Invoice Generated & Sent to Portal
Vehicle Delivered with Signature & Payment Recorded